W299's Privacy Policy – Your data is our responsibility

W299 (referred to as "we", "our", or "the platform") operates a trusted online gaming platform for players in Bangladesh and around the world. This Privacy Policy ("Policy") applies to the w299 website, mobile app, and all related services.

The core purpose of w299's Privacy Policy is to ensure the protection of our members' personal data and to maintain full transparency about how that information is used. We believe every user has the right to know how their data is being handled.

This policy applies to the following individuals:

• All registered members of w299
• Any visitor browsing the w299 website
• W299 mobile app users
• Anyone who contacts w299 customer support

By using w299's services, you automatically agree to the terms outlined in this Privacy Policy. If you do not accept this policy, we kindly ask that you refrain from using w299's services.

W299 collects various types of information from you. This data is gathered in two main ways — what you provide directly, and what is collected automatically while you use the platform.

We never store your full payment card number or complete bank account details. Payment information is handled through PCI DSS-compliant payment processors.

W299 uses collected data only for specific, legitimate purposes. A clear explanation for each use is outlined below:

• Account management: For registration, login, profile updates, and account verification.
• Transaction processing: To securely process deposit and withdrawal requests.
• KYC Verification: To meet legal obligations and verify identity.
• Fraud Prevention: To detect and prevent suspicious activity.
• Customer Service: To resolve support tickets and complaints promptly.
• Responsible Gaming: To identify unusual gaming patterns and provide appropriate support.
• Personalized Experience: To show you game recommendations and promotions tailored to your preferences (subject to consent).
• Legal compliance: To meet licensing authority requirements and fulfill legal obligations.

W299 never sells your data to advertisers or uses it for personal gain. Your consent will always be obtained before any additional use of your data.

W299 does not generally share your personal information with anyone. However, a limited amount of data may be shared in the following specific circumstances:

• Payment Providers: Only the necessary information is shared with payment services such as bKash, Nagad, or Rocket to process transactions.
• Game Provider: Certain technical information may be shared with software partners as required for game operations.
• Legal Authorities: Data may be disclosed in compliance with the law upon a valid court order or official government investigation request.
• Licensing Authority: Compliance reports submitted to our gaming license regulator may include necessary data.

In the event of a business acquisition or merger, user data may be transferred to the new ownership. Members will be informed in advance, and the same level of protection will continue to apply.

W299 uses cookies and similar tracking technologies on its website to enhance your browsing experience and ensure the platform functions properly.

Types of cookies used on w299:

• Essential Cookies: Essential for maintaining login sessions and security. These cannot be disabled.
• Functional Cookies: Used to remember your preferred language and game settings.
• Analytics cookies: Used to analyze platform usage and improve our services.
• Marketing Cookies: Used only to show relevant promotions, with your consent.

You can disable non-essential cookies at any time from your browser settings. Please note that doing so may limit the functionality of certain features.

W299 does not store your data indefinitely. Each type of data has a defined retention period, determined based on legal requirements and business needs.

• Account information: For a minimum of 5 years during active account status and after closure.
• Financial transaction records: 7 years from the date of the last transaction (legal obligation).
• KYC documents: Up to 5 years after account closure.
• Gaming history: Up to 3 years in the active database, then moved to archive.
• Customer Service Contact: Up to 2 years.
• Marketing consent records: Up to 1 year after consent is withdrawn.

Once the defined retention period ends, data is securely deleted or anonymized. If you request deletion beforehand, we will act as quickly as possible within legal limits.

W299 uses industry-leading security technology to protect your data. Our security framework operates across multiple layers, so your information stays protected even if one layer is compromised.

• SSL/TLS encryption: All data transmissions are secured with 256-bit encryption.
• Two-factor authentication: An extra layer of security for login and withdrawals.
• Firewall & IDS: Advanced measures in place to prevent unauthorized access and DDoS attacks.
• Regular penetration testing: Third-party security experts conduct regular vulnerability assessments.
• Employee Training: All employees receive regular training on data protection.
• Encrypted Backups: Regular encrypted backups are taken of all data.

Every w299 member has clear rights over their personal data. We respect these rights and are committed to helping you exercise them:

• Right to access: You have the right to request access to any personal information we hold about you.
• Right to Rectification: If any of your information is incorrect, you may request a correction.
• Right to erasure: You may request the deletion of your data under certain circumstances.
• Right to restrict processing: You can request that the use of your data be restricted to specific purposes.
• Right to Portability: You may request your data in a machine-readable format.
• Right to object: You can object to the use of your data for marketing or profiling purposes.

To exercise these rights, email us at support@w299.ws or reach out via live chat. We typically respond to requests within 30 days. For complex cases, this may be extended to a maximum of 90 days, and you will be notified in advance.

W299 strictly does not provide services to anyone under the age of 18. To protect the privacy of minors, we take the following measures:

• Age verification is mandatory at the time of registration.
• Age verification documents are required as part of the KYC process.
• If a user is confirmed to be under 18, their account will be closed immediately.
• We never knowingly collect or store data from minors.

If you are aware of a minor using w299, please notify our support team immediately. We will take prompt action.

W299 may update this Privacy Policy when necessary. Any changes will follow the process outlined below:

• Members will be notified by email at least 30 days before any changes take effect.
• A notice will be displayed on the website's homepage.
• Active consent may be sought for significant changes.
• The date of change and version number will be noted at the top of the page.

If you do not agree to the updated policy, you may close your account. Continued use of the platform after any changes will be considered acceptance of the new policy.

For any questions, requests, or complaints regarding our Privacy Policy, please contact our Data Protection Team:

• Email: support@w299.ws
• Live Chat: Click the chat icon in the bottom-right corner of the website
• Time: 24 hours a day, 7 days a week

We take all privacy-related requests seriously and aim to respond within the designated timeframe.